We don't know of any other manufacturer that truly uses only the purest natural ingredients like we do. Furthermore, we don't follow marketing strategies or trends like argan oil and aloe vera products that have no benefit to the customer. That might sound harsh, but did you know that the active ingredients from the aloe vera plant can't be stabilized and thus lose their beneficial effects after about 30 hours? For aloe vera to "work" for us, it has to be fresh or, ideally, harvested directly from the plant. That's why we only use active ingredients that have been proven to benefit our bodies. We have focused on the pure function of our products and on activating the body's self-healing powers.

This varies from product to product. However, we indicate whether a product is vegan in the detailed product descriptions. So simply check the detailed description of your chosen product to see if it's vegan.

Within Germany, shipping costs are free for orders over €100.00. Within Europe (EU), shipping costs are free for orders over €200.00. For deliveries to Switzerland and Liechtenstein, shipping costs are free for orders over €250.00.

Yes. Naturwerk does not conduct any animal testing for the development and manufacture of our products. Furthermore, our cosmetic products comply with the legal requirements of the EU Cosmetics Regulation.

Currently, our Naturwerk cosmetic products can only be ordered through our online shop. Our Naturwerk nutritional supplements can also be ordered through pharmacies.

Only a certain proportion of plant secondary substances is relevant for a targeted biochemical effect. Through targeted extraction, it is possible to isolate precisely the desired components and then use them as the efficacy-determining components in our high-quality Naturwerk products. Standardized universal extracts are usually produced commercially. However, manufacturers cannot accommodate the specific needs of individual processing companies. For this reason, Naturwerk produces specific extracts from these medicinal plants in-house, which must then be designated as special extracts due to legal regulations.

We deliver all our Naturwerk products to every country worldwide.

With our creamy products, it may occasionally happen that the cream settles at the bottom of the dispenser and is not drawn up immediately at first. Especially during initial use or after longer storage, it may therefore be necessary to pump several times until the cream comes out of the dispenser.

Should the cream be difficult to draw up, you can turn the dispenser upside down and tap it firmly a few times against a solid surface, e.g., a table. This can help the cream detach from the bottom and distribute itself better within the dispenser.

Afterward, the cream can usually be dispensed as usual.

This is particularly common with our airless or special dispensers and does not represent a quality defect in the cream.

All our Naturwerk products carry the Senso Check quality seal. This seal confirms the outstanding, sustainable quality of purely natural-based products. It is awarded after thorough testing and evaluation by Phytochem Referenzsubstanzen GmbH, a globally recognized research laboratory with many years of expertise in natural substances.

Yes, our creams and lotions should never be exposed to cold or heat for extended periods, as this impairs the bond between the water and olive oil, and we don't use any chemical binders or stabilizers. Room temperature is ideal. If your cream has survived the cold unscathed (still creamy and not runny), its effectiveness is certainly not affected. Furthermore, the active ingredients are not temperature-sensitive!

All plant-based raw materials we use in our production are organically grown. We also produce our own plant extracts in-house.

This varies from product to product. Some of our products are intentionally formulated without added fragrances. You can always find the complete composition and relevant information directly on the respective product page.

Our products are organized into different product categories: Care, Repair, Supplements, and Combo Packs. This allows you to first focus on your personal needs.

On the respective product pages, you will then find information on application, ingredients, and product features to help you with your selection.

Our care products are designed for the daily care of skin, body, and hair. The repair products are more focused on stressed skin and specific care needs.

Which product range suits you best therefore depends primarily on your individual care requirements.

The specific application may vary depending on the product. You can therefore find the concrete application instructions directly on the respective product page as well as on the product packaging.

For dietary supplements, you should adhere to the specified recommended daily intake.

Our products vary in their composition and are developed for different skincare needs. If you have sensitive or particularly stressed skin, we recommend that you check the full list of ingredients for the respective product before use.

In case of known allergies or intolerances, the product should not be used if it contains a corresponding ingredient.

Our Naturwerk dietary supplements can also be purchased through pharmacies. Our Naturwerk cosmetic products are currently available via our own online shop.

Yes. As a consumer, you generally have a statutory right of withdrawal when ordering from our online shop. You can find the exact terms and deadlines in our cancellation policy.

Special conditions may apply to certain products due to their nature.

We ship our Naturwerk products within Germany as well as to numerous other countries. The available delivery countries and the respective shipping costs will be displayed during the ordering process.

Within Germany, we offer free shipping on orders of 100 € or more. For deliveries within the EU, a minimum order value of 200 € applies, and 250 € for Switzerland and Liechtenstein.

You can also find the currently valid shipping terms on our shipping page.